Swung by here to pick up a print order I submitted online. Well they were friendly in telling me they don't have my order. "It must be at another location." Went to my car, checked the "pick up ready" order email I got, and yes, I was at the right location. Went back inside, showed them the email. "Yeah, let me check. We must have handed this order to someone else. We will reprint it for you." It would be nice to have some type of security so orders go to the right customers.
The people are amazing!! Fast and very friendly customer service. Very clean store. Would definitely come back to this location.
Shout out to Alex for his help and professionalism at this UPS store. Helped me twice this week shipping out a package and with notarizing some papers for me. Great customer service!
Went at this location to send some documents. Ralph who was at the counter was super friendly and helpful. He explained usually people send A4 size docs in UPS large size envelope(not the padded ones). Asked me if this is urgent becoz that would cost more money and gave me the cheapest option available with tracking. Will definitely go to this location in future
This is the second time I ran into this issue. i am paraplegic on crutches and have asked if someone could grab a package out of my car. The first time the customer service person was rude and said they could not help me. This most recent time I requested assistance, the agent very rudely stated that it would take awhile, even though I was the only customer there. As he went out to get the package, he said that he was the only one in the store and was not suppose to leave. He said this while I could clearly see another employee in the back room. As I was leaving the store he said under his breath but loud enough that I could hear he called me a, "pain in the ass."
The Ups Store is a US Finance company based in Grand Rapids, Michigan. The Ups Store is located at 3923 28th St SE, Grand Rapids, MI 49512, USA.
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