The lot was super convenient.
Horrible EVERYTHING. Just the absolute worst. I️ wish i️ could rate i️t less than 1 star.
WORST SERVICE EVER!!! Machine wasn't accepting my ticket - got hung up on THREE times trying to get assistance. Incredibly rude. I've had better customer service experiences with the DMV!
I have never experienced such terrible customer service. I went to leave a parking lot and I only had cash. The machine I went to had a red light because appearantly something was wrong with the machine and it quit accepting it. I didn't have a debit card and there was at least ten cars behind me so I pushed the help button. The women that answered was so rude and completely unapologetic! She said well your going to have to go to other one. What am I suppose to do, get out and back up all the cars behind me!! Never once did I get an apology and she was honestly the rudest person I have ever dealt with when it came to the fact that it was the company's own fault for having the Machine being down. Completely uncalled for and ridiculous!
I don't remember what I paid but I parked for about 6 hours and was very pleased with what I paid.
Ellis Parking Company is a US Parking based in Grand Rapids, Michigan. Ellis Parking Company is located at 40 Pearl St NW #824, Grand Rapids, MI 49503, USA.
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