Very friendly people who know their product
This company has the most amazing customer service! I ordered a personalized award on a Wednesday afternoon and it arrived at my office on Thursday morning. I've bought many items from Baudville and have always been happy with the quality, service and cost. Thank You!!
Pros - they have quality products and lightening fast shipping. Cons - They don't offer free shipping even for large orders. Their customer service email is very difficult to get a response from. After several attempts on working with their customer service for a custom order I gave up.
If I could leave 0 stars I would!! I called Baudville back on November 18th to order a trophy. I talked to a representative and told him how the company I work for constantly orders from them so i decided to order the trophy I needed from them. However, after I sent him the personalized text I wanted he NEVER got back to me. I sent him several emails, and nothing... I even emailed the general service email and received NO ANSWER. They LACK GOOD CUSTOMER SERVICE AND FOLLOW UP!!! Till this day NO ANSWER....
Baudville provided trophies for work anniversary milestones at our Christmas party this year. Andy made designing the trophies quick and easy from the beginning. His response time and follow up were extremely quick and courteous. I will use Baudville again, and I will highly recommend them going forward.
Baudville is a US Storage based in Grand Rapids, Michigan. Baudville is located at 5380 52nd St SE, Grand Rapids, MI 49512, USA.
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