wow.. I never had to wait 1hr+ to open an account!! It's either understaff or way too slow. Not sure if the fault is mine for keep waiting and not take my business somewhere else.
Friendly staff helped with my transaction and did make a fuss.
Utterly and completely disappointed and beyond livid. I have never have been humiliated like this in my entire life, yes I am wearing my sweats do as I am told yet they take someone else. Sounds pretty much they are discriminating against me based on what I am wearing (sweat pants and a sweatshirt). Yet just recieved a call at 12:47 (actual appointment was at 12:00) to reschedule that they were accessing a safe box... but for me the woman in sweatpants has to make an appointment only to be told to wait close to half an hour....
This is the third time they provide me with beyond terrible customer service.
3. I make an appoitnment but they took someone else that didnt have an appointment waited about half an hour. Yet last time they wouldn't take me because I didn't have an appointment....
The staff is nice enough but, as the other reviewer said, the wait times here are ridiculous. Every time I've gone in to pay a bill I've had to stand in line (no seated waiting) for 20+ minutes because they only have one teller on. She's very friendly but she's also very slow, and doesn't seem to take the 10 person parade behind her current customer as a cue to act with urgency. The last time I was in a woman had an issue with a check and she was allowed to make several phone calls while the rest of us had to wait - this could have easily been a time to ask the customer to step aside and she could get a few of us out of the way while this woman held 10 minute conversations with whomever. Only $500 a way from never having to deal with Bank of America again. Credit Unions, ftw.
2. I ask them if I could upgrade my account and they tell me that the person is all booked and to make an appointment even though it is opening and no one is there.
Just left the bank and they have ONE teller inside. I was 2nd in line out of 8 or 9 people. The woman in front of me took almost 5 minutes to complete her transaction. There was 2 other people working, one I know also works the teller booth. No one offered to help or apologize for the wait. When I got up to the one woman working, I asked if they were short staffed. She said, "A little bit yeah." Didn't apologize for the wait either, then said "sometimes we just have one tellerworking." Why in thr world would only ONE person be working during lunch hour??
1. Get a money order I leave go pay a bill with it only to get a call that they canceled the money order, they made me drive back to get a new one.
Bank Of America Financial Center is a US Bank based in Grand Rapids, Michigan. Bank Of America Financial Center is located at 2627 E Beltline Ave SE, Grand Rapids, MI 49546, USA.
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