Horrible customer service! They messed up my auto pay for one month by not taking enough money and expect me to make up for their mistake by paying more each month now. No, sorry that's not how it works. When I screw something up at work at can't tell my customer, "sorry you still have pay even though I screwed up"! Get it together, I will be changing insurance companies!
I’ve been with Kerr Agency since 2008, and I can say that Chad and his team have been fabulous to work with. With every question or situation I have been in whether buying a new vehicle or buying a home, they have walked me through everything, step by step, guiding me to select the best plan. They’re friendly, knowledgeable, attentive, helpful, efficient, patient… Over the years they've followed up with me, helped with fixing any problems that emerged, thoroughly responded to all my questions...I highly recommend Kerr Agency. Thank you.
I can't praise this agency enough. I moved to the area from out of state and unfortunately I ran into car troubles about a week after the move. Not only did they help facilitate the transfer of my policies from my previous agent but they also put together all the information that I would need for the purchase of my new vehicle, all over email. Being new to my job I wasn't able to just take time off to stop in and get all of this done. They were great to work with, easy, patient and understanding. This could have been a nightmare for me but it was very easy and smooth, thanks to the employees in this office. You hope to never need to use your insurance but I feel confident and comfortable knowing that they will take care of me and do so promptly if and when I need them.
Switched to the Kerr Agency after several frustrating years of poor service with a different company. We now have all of our home & auto policies with StateFarm & have been very satisfied with the exceptional service! They are always quick to respond & work hard to get us affordable rates, even with a motorcycle & young drivers. Fortunately, we've only had a couple of minor claims, but they have been handled fairly & efficiently. With several policies and multiple drivers under one roof, service really makes the difference and since moving our business to the Kerr agency several years ago, we've been very satisfied! Thanks, Kerr team!
These guys are complete scam. they are the ones who called my to offer a quote and it was good and they had me cancel my policy with other insurer. 2 months later my premium went up dramatically because of an old incident as they said. For some reason they only check for incidents after they make sure they got you.
Chadwick G Kerr State Farm Insurance Agent is a US Insurance Agency based in Grand Rapids, Michigan. Chadwick G Kerr State Farm Insurance Agent is located at 4310 Leonard St NW, Grand Rapids, MI 49534, USA.
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