Overall, I had a very good experience with Premier. I'd prefer to give them 4 1/2 stars, but that's not an option. The reason I would dock them half a star is because there were some issues with trying to submit my payment. My employer paid for part of my move and I was responsible for the other part. They were able to process my employer's credit card, but, for some reason, when I went to input my info, their system could not process it. It's 2016, split payments between two different parties for one move shouldn't be an issue. And they can't take verbal authorization over the phone, which I do understand, but in a move, my printer was packed so it wasn't super convenient to print and scan a signature for them. We did eventually get it worked out.
This is the best home moving company in Grand Rapids.
For my wife and I, this was a big move. How to have everything we own packed, stored and then shipped from Michigan to Texas. I did some research, obtained a few estimates, spoke with previous customers, and settled on Premier. Joe was honest and thorough when working up a load and price estimate. And Lina, well bless Lina's heart, she was available and helpful during each phase of our move. The packers were courteous and respectful - and quick!
Hopefully we don't have to move cross country again, but if we do we will definitely use Premier.
When it was time to have our belongings shipped down (we had them in storage with Premier in MI as opposed to finding a storage facility and hiring another company to transport from their facility to our new home), all it took was a call to Lina and she set up a delivery window. The delivery was hampered by a huge storm but Lina kept in constant contact to keep us updated. Even with the storm delay, our belongings were delivered within the window. And the crew that unloaded were wonderful. They did everything from prepping the house to removing some of the waste material. Great group of guys, annd if I could remember their names, I would give them a big shout out. Nothing damaged. Not one item. Nada.
I have nothing but good things to say about Premier Relocation Services. From Joe to Sandy to Dan and all the drivers both in Grand Rapids and Phoenix,,,they made the process so well if not easy...much less stressful. They answered all of my questions and followed up several times after I arrived in Phoenix. They were careful of my belongings and protected them, were very courteous and helpful too.
Also, they were very accommodating to my schedule. I got the exact dates I needed for packing, loading and delivery.
At any rate, the rest is all positive. Excellent communication from the move coordinator and driver. Driver showed up onetime at origin and destination. Items were packed with such detail that each of my individual shoes were wrapped in paper separately. No items were broken.
Thank you all so much.
The pricing was more then fair and the customer service stood out far above any other companies I spoke with. No matter the distance you are moving...you can not go wrong if you move with Premier Locations.
Highly recommend.
Premier Relocations is a US Moving Company based in Grand Rapids, Michigan. Premier Relocations is located at 7357 Grand Bluffs Ct SW, Grand Rapids, MI 49548, USA.
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