We arrived at 7:01 pm and the guy locked the door in my face. I had the trailer pre registered and paid for- I only need to hitch it - less than 10 minutes of service. I do realize I was one minute late but to lock the door in my face--not good customer service, we regularly use this location (3-4 times a month) but we will now be changing.
Used this location many times for moves. Never had a bad experience here. Usually has trucks available at fairly short notice. Can be a little tricky getting in and out with the trucks, since it's in such a busy location, but huge issues.
I wanted a hitch put on my car. I called and was told the product had to be ordered. I was given a date and time to drop my vehicle off the following week, but when I got there that day I was told the hitch person had called in sick. They had called me 45 minutes earlier that day to tell me this news, but I did not get the message as I was on the road already. They rescheduled me for later that same week, but when I called to confirm that 2nd appointment, I found out it had never actually been added to their schedule, and that day was no longer available. Instead, they had me scheduled for a completely different day and time --- but I was never even told about that third date! Yikes, I give up. They do not seem to have the staff or organizational abilities to run the business successfully.
I was blown away at the speed and quality of the service when this crew installed my trailer hitch - at half the cost of another place my car dealer recommended to me! The tech was fast, friendly and explained stuff to me like a pro. Would go here again in a heartbeat.
Moving is stressful but so was this Uhaul experience. We were moving to AR. The website quoted us one price for a truck and tow dolly; the office quoted us higher. My husband was disappointed to find that after spending $1000 with the company, they didn't provide any moving blankets or rope for us to use. The guys worked with my husband the best they could, though.
U Haul Moving Storage At Centerpointe Mall is a US Moving Company based in Grand Rapids, Michigan. U Haul Moving Storage At Centerpointe Mall is located at 3815 28th St SE, Grand Rapids, MI 49512, USA.
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