Great young man who serviced our needs; would recommend him to my best friend or any friend. I understand profitability having owned 3 businesses in my past working days but I thought $185.00 reduced to $165.00 having a reduction for a coupon was quite a bit too much. And looking to file this, I found where Senior Citizens get a $35.00 reduction and trust me we are senior citizens. The young man took approximately 5 minutes to resolve our issue because I nor my wife could do the work nor did we have the equipment. Again as I said earlier I'm totally in agreement that a company like yours has to be profitable, but there were other factors at work here that made this less than an enjoyable experience.
Called last minute after a poor experience with another company. Servicemen came over with plenty of time to spare. They were friendly, down-to-earth, and explained all the work needed without any confusion. The replacement materials they brought along were solid quality, and after ensuring the work was done well, they followed up by inspecting all the other pipes and drains, just to prevent any further leaks in the immediate future. Fast, hardworking, and decent. It was a great experience.
And then when I finally got a call from the decision maker, he yelled at me, interrupted me and then hung up on me.
It's all about humanity. After a horrible afternoon snowstorm and me calling to reschedule so the serviceman wouldn't have to venture out into the storm and slow-moving traffic, my toilet flushes again! Trevor came the next morning and assessed the situation quickly and then efficiently worked through the problem and had us up and running again. I appreciate Trevor and his gentlemanly manner, and I thank you all for your quick and efficient service. I would definitely refer and repeat. Merry Christmas!
The service technician was right on time, professional, courteous, and thorough. He was even nice to my dog! He explained each step in his process and gave me clear options for the solutions. Would definitely call them again.
I thought I had a good experience at first. But when the same water kept overflowing after my service, it became impossible to get anyone to return a phone call, come to my house to check on it, and when I asked for a refund, I was given the run around by several different people. I'm really disappointed that I haven't been able to get my discount, or a phone call returned. :(
Roto Rooter Plumbing Water Cleanup is a US Plumber based in Grand Rapids, Michigan. Roto Rooter Plumbing Water Cleanup is located at 1345 Monroe Ave NW Ste 301, Grand Rapids, MI 49505, USA.
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