"We're out of coffee." Huh?? According to the sign, it says Doughnuts and Coffee. Sad they also don't give away free whole, warm donuts anymore. Now they are cold, little donut holes. Lost my business. Sorry, not sorry.
Neat to watch how they are made. The doughnuts are good. Dont waste your time with the light and the free doughnut though.
Selection was dismal, only four choices. Gave the cashier exact change, two quarters, two dimes and three pennies. He kept saying no, seventy-three cents....he had no idea how to count change, he kept looking at it like a deer in headlights. I had to explain that was seventy-three cents. Size of donuts has shrunk from last visit and price expanded. I'll stick with non-chain donut bakeries in the future.
Very poor customer service but feel it's not the kids themselves working there but lack of training by their management. Had a wrong order and they kept me waiting in the drive-through for nearly 10 minutes with others behind me because they couldn't find manager to resolve issue (apparently he was in the restroom). Submitted request for a management response weeks ago and still have heard nothing).
If you care about good customer service at all, don’t come here. This is my first time ever writing a review for a place because I feel some higher up people really need to see these low ratings and take action on getting some new employees. Ones that aren’t rude and in high school. Always rolling their eyes and could care less about anyone who comes in. I also order a drink almost every time I go and they’re always made terribly.
Krispy Kreme Doughnuts is a US Bakery based in Grand Rapids, Michigan. Krispy Kreme Doughnuts is located at Centerpointe mall,, 2700 E Beltline Ave SE, Grand Rapids, MI 49546, USA.
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