After my friend and I purchased a groupon, we both had a terrible experience. First, we could not get ahold of the salon by phone. So, we just went into the salon to make an appt. We made our appointements for a later date. When we went back in on Monday, Jan 2., they were way behind schedule and asked us if we wanted to go somewhere to eat and come back later. So, we did, however, when we came back an hour later, they still were not ready for us. I don't know why they just didn't call us to let us know before driving all the way there? We were offered a free wash and style but when we wanted to use them on our next appointment there was not a stylist available. So, anyway, we made another appt to come back today, Jan 7. We didn't have to wait very long this time, but both of us received very disappointing paint jobs on our nails. There are spots without polish and some spots with globs. I am just very disappointed that I went through all this trouble and ended up with a crappy manicure job. I will say that the ladies who worked there were very nice, however, they just did not create a good experience for my friend and me.
My husband bought me a groupon for a spa package for Mother's Day. I called to make an appointment which could not be scheduled for a month out. I arrive at the location which has a cheap decor and an uncomfortable setting. My massage was scheduled to begin at 4pm and my masseuse did not arrive until 4:05. During my time waiting, I was stuck sitting in the open room listening to the loud music next door and a kid telling one of workers he caught him in bed with his Grandma….wow. I finally get in the room which has a sheet for a door. The entire time during my massage my feet are freezing cold and my massage is accompanied by loud wedding music which is an attempt to drown out the loud co-workers and business next door. Then, as I am trying to relax, the water from a sink is turned on full blast to wet towels because apparently they have not heard of towel warmers. Then the person who is responsible for my facial (if you can call it a facial) is not there because she got caught in traffic picking up someone’s kids. To sum it up, DO NOT GO HERE! I cannot believe this place is in business or the fact that the person who gave me a massage asked me if I wanted to leave gratuity….seriously?
Jnicolle Salon Boutique Spa is a US Hair Care Studio based in Grand Rapids, Michigan. Jnicolle Salon Boutique Spa is located at 1440 Wealthy St SE, Grand Rapids, MI 49506, USA.
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