Nice store, friending staff, a few good stylists I've had mostly positive experiences here
Staff seems to be uneducated on products, no one ever says hi when I first walk in, I always have to approach an associate when I need help and it seems like it’s a burden when I ask. I always see a group of workers huddled up talking when they could be helping a customer. It’s just very unprofessional and uninviting.
I have always loved ulta. However, everytime I go there there the employees are RUDE, and always seem to have an attitude. There are employees standing around chatting in a circle, and I feel wrong for interrupting to ask for help. I cannot believe the customer service.
Really great. Prestige Manager is very knowledgeable about products and helped me stay within my budget. Had facial too...very nice experience. Hair cuts pretty good but pricing system for store as whole for salon is questionable. Nothing extra when paying more for services at extended levels. Very nice people though and smiles and sincerety are values too.
I have gotten my hair dyed once by Ulta and it turned out amazing! So I went back in a few weeks ago, but with a different stylist. It turned out to be the assistant manager of the Salon. I told her I wanted a light strawberry blonde and an inch taken off, but I ended up with orange hair and at least three inches taken off. It was terrible. She told me she was so excited doing full redheads and reassured me the entire time, but she changed everything. After writing to someone, it took 3 weeks for anyone to answer back to me. Not only this, but no one seemed to listen to me. It has been the worst experience and I work hard for my money. I just feel bad dropping so much money for this service. I've had to strip all of the dye out of my hair. The woman just kept telling me they would give me a complimentary trim, not a hair cut. And I'm like "I have no hair left." And she kept repeating herself and didn't seem to listen. Awful. Do not so to that salon.
Ulta Beauty is a US Hair Care Studio based in Grand Rapids, Michigan. Ulta Beauty is located at 3541 28th St SE, Grand Rapids, MI 49512, USA.
Please contact with Ulta Beauty using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ulta Beauty opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hair Care Studio in Grand Rapids