Staff is okay. Chain restaurant feel. Food is hit or miss. It's easy to tell the food isn't prepared fresh. It can still be cold at times.
Do not eat here if you want good food or value customer service. The girlfriend and I decided to dine at this location for dinner. She ordered the Cajun Pasta. Once our food was delivered you could just see that the noodles were overcooked or just plain old. So we told our waitress who apologized and took it back to the kitchen. No problem.
Really nice place, the staff was friendly. The food was well cooked and the service was exceptional. The ambient was also really good, it wasn't loud that day. A real enjoyable experience.
First time there. Not impressed. Only went because i had a gift card. Not much to choose from if you dont like spicy. I have zero tolerance for spicy. I choose ribs but too fatty on bottom.
Worst service ever. There were only three other groups there when we were and it took fifteen minutes for them to come and acknowledge we were there another ten to take our order and thirty five minutes to get our food. They apologized the whole time but the service never picked up. Sorry, won't be going back there anytime soon. Should have known something was up by the number of cars in the parking lot. I also ordered coffee but they only had decaf and it was instant. Yuck
However, the waitress and the manager who came over were completely emotionless and genuinely seemed to not care at all that the food was terrible. I felt as if they treated it as a whoops, sorry, with a shoulder shrug. In the end we received no final apology or compensation of any sort.
Needless to say we won't be going to any Chili's locations anymore.
Chili S Grill Bar is a US Restaurant based in Grand Rapids, Michigan. Chili S Grill Bar is located at 2135 E Beltline Ave NE, Grand Rapids, MI 49525, USA.
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