I'm super disappointed, and won't be returning. I'm happy to forgive mistakes or even occasional bad service, but I won't be taking my car back to a place that looks to take advantage of its customers.
Great service department. Sales team professional, not pushy.
Never again will i give these people a single cent. They had 3 chances to fix this properly when the car was taken in after install and they didn't.
(Original Review)
Unsafe, hack service. When my wife bought her brand new Mazda 6, she asked for an aftermarket seat heater to be installed. After having problems with it yearly that required it to be fixed under warranty, and the tech saying every time that 'whoever did it before did it wrong but its fixed now.' I dug into it.
This is a great dealership that is very intent on providing great customer service. Specifically I worked with Chad Erickson and he was a wonderful salesman that met my every need and I look forward to working with him again. Recommend the cars, recommend the dealership, recommend working with Chad, he will take great care of you.
The tech who installed this stripped the insulation off the main, unfused (:edit: it is fused, at 50A) power wire going into the fuse box, twisted the power wire for the seats around it then didn't even do a proper job of wrapping it with electrical tape. This easily could have caused a fire.
My wife recently brought our Mazda 3 in for an oil change, where the service technician showed her a dirty air filter and recommended that she let them replace it for her. She opted not to pay for the service, after taking a photo of the air filter he was showing her.
:EDIT: After posting this review, I was contacted by Fox management. They were concerned about the problem I had and wanted to make it right. This ended up being without a doubt the best experience with a dealer I have ever had. There was none of the bad attitudes and lies I have grown accustom to from other dealers. Fox made the problem right completely to my satisfaction.
Top notch Service
5 months later, I decide to check the filter myself. Turns out, the filthy air filter that he was using to try to sell my wife a new one wasn't from our car -- unless over the last few months it cleaned itself and changed its own dimensions... which I doubt. I'm attaching photos to show the filter he showed her, vs the actual filter from the car.
Fox Mazda is a US Car Dealer based in Grand Rapids, Michigan. Fox Mazda is located at 3560 28th St SE, Grand Rapids, MI 49512, USA.
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