Staff is awesome, manager sucks terribly so turnover is bad. Lucky for this store a few good people have stuck it out regardless
We purchased a HP Laser jet printer 30 plus days stopped working. We need one everyday so we purchased another thinking we would get first one repaired so we would have a spare. We wanted to send it out they said they could send a tech for $140.00 Why to tell us it's broke. Episode 2 we purchased a Lathem time clock it's about 2 months old it took a dump. I called asked if they could verify the purchase date. They said we had to come in can't do it over the phone 40 MILES . Well you guessed it NO MORE. Kevin Murphy Robinson Equipment Lakeview,Mi
Horrible customer service by manager today after trying to use a special Staples Dollars voucher I received due a huge delay in an online order. I should have been able to use it for any item in the store including printer paper that I had specifically come in for. The paper had some type of rebate (I did not plan this, it just did). After a call to corporate, yes, I SHOULD have been able to use it. The manager firstly, DID NOT listen to what he's associate explained happen when she rang me up, so wasted time trying to come up with BS answers without actually listening and then was rude to me, insinuating that I was trying to rip the company off. I had a $20 voucher and I was trying to buy $20.12 worth of stuff with my voucher and $1 cash. This was done with me in the front of a line that had formed. RUDE and I had a small child with me so waste of time shopping seemed extra painful.
I Love Staples and Use Them Regularly for Office Supplies and Print Jobs. My HP Home Printer Broke Recently and Tech's Can't Fix It So Now I Go There to Make My Copies. My Only Complaints Are That "COLOR COPIES" Are Outrageously Expensive!!! Way Too Much People! Plus, They Only Have 1 SELF SERVE Copier Now and They Should Have 3! I Waited 30 Minutes Today for Someone To Finish a Large Printing Job, Just So I Could Make 2 Copies! Yesterday I Waited Twice In Between 2 Others Doing Large Jobs! NOT Good.
I called to see if they did large prints (16" x 20") and I was told they did. I told them I would be in there in the next 20 minutes. When I arrived I was told it could take up to one hour. I asked if it could be sooner, and the woman at the desk said maybe if no unexpected rush comes and got to it. Thank you for helping me out on this last minute request!!
I do believe that some prices of items are a little high though. This is to be expected with having the item immediately and not waiting for 2-day shipping.
Staples is a US Electronics Store based in Grand Rapids, Michigan. Staples is located at 5110 28th St SE, Grand Rapids, MI 49512, USA.
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