This place is awesome. I got a great used bike for a phenomenal price. Their staff was helpful and non-condescending, which was really reassuring for someone starting out (and a little intimidated) like me. Would recommend them to anyone.
The staff at Switchback are outstanding. Rachel and Sam both put the effort into making sure I would have a bike I was truly happy with. They personally text me when options came in and they really listened to what I was looking for. I love my slightly used bike that was in excellent condition when I bought it. I trust it will be a great bike for years to come.
Excellent friendly service. Found a beautiful unique bike that pretty much sold itself but I'll be back for tuneups and advice from the super helpful people I met at Switchback.
Switchback has a trustworthy and intelligent staff. Great Customer Service and a great product.
I found Switchback on line and decided to try it based on the Google reviews. I rarely provide feedback but had to join "the club" of happy customers to let everyone know that Sam and Rachel are trustworthy, down-to-earth and caring people. I brought in a bike tire from a Specialized bike after a spoke broke on me. Sam spent time researching to find the right spoke as it was your typical spoke. He kept me up-to-date on the progress of tracking it down and got it back to me asap. I brought another bike wheel into them and again was very pleased with their responsiveness and honesty. They are my new bike shop. I would STRONGLY recommend that you give them a chance if you haven't. You will be glad you did. (thanks again Sam and Rachel!)
I bought a sleeping bag, Bike, Hammock, and backpack from them. I love all there products! not only did i get a killer deal on my bike, they fixed after i had a little trouble with it for free! all there products where high quality and greatly priced. And not only that, but the staff are the friendliest and most helpful staff in the world!
Switchback Gear Exchange is a US Bicycle Store based in Grand Rapids, Michigan. Switchback Gear Exchange is located at 2166 Plainfield Ave NE, Grand Rapids, MI 49505, USA.
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