Bought 2 lamps with cash and returned them without opening the box the same day and only gave me in-store credit
Found a dinette set and barstools that I love and they match.
The staff are friendly and, in my experience, not pushy. They will go a long ways to help you find what you are looking for and if they don't have quite what you want they never try to push you towards something that isn't your taste.
The products that I bought and had delivered were fine, but I felt the delivery fee of $65.00 was a bit steep given that I could have purchased that same chair and ottoman online and had it delivered to my door for free. My real complaint though is that the day it was delivered it had snowed heavily. When the people from Klingman's arrived they simply hauled my order through the kitchen and hallway and into the living room without putting on the disposable booties that most tradespeople use or even offering to remove their wet and dirty boots. That's not what I paid $65.00 for.
I will always shop here.
You're going to pay a more premium price for furniture here, this isn't a discount or wholesale sort of place. However, the quality of the furniture is top notch. My in-laws have purchased about a half dozen pieces from here over the years, every one of them has held up superbly and they are all nearing in on 30 years old.
Like the other poster, I also experienced problems with Klingman's when ordering two Flexsteel chairs. I was told that the chairs would be available in 4 to 6 weeks. When I called in 6 weeks to find out when my chairs would be delivered, I was told that they wouldn't be delivered for another 6 weeks. They told me that the fabric wasn't available. No one even bothered to call or write me to tell me there was a problem with my order. They absolutely should have known at the time of sale that the fabric was not available and given me the option of whether or not I wanted to wait 3 months for the chairs or cancel the order. I suggest that anyone who orders furniture from them get the approximate and absolute latest delivery date in writing and on your sales receipt, otherwise they have this "unavoidable delay" clause on the receipt that is absolutely ridiculous. An unavoidable delay is the workers somewhere in the manufacturing or materials process went on strike, not that they failed to check to see if a certain fabric was available at the time of your order.
Klingman S Furniture Design Grand Rapids is a US Furniture Store based in Grand Rapids, Michigan. Klingman S Furniture Design Grand Rapids is located at 2984 28th St SE, Grand Rapids, MI 49512, USA.
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