I did the partial program from 9 to 3. The program itself was good and it really helped meeting other people who have the same issues as me. That was honestly the only good thing about this place. The billing department is trash. Nobody knows their job. I spoke to Kelly and Angela, and neither one knew up from down. I paid a week in advance so I could get the discount, and I ended up missing Thursday and Friday because they sent me home because I had shingles. When we paid upfront they said they would have no issue with getting a refund if I wasn’t there for a day. Almost a month later and I still have not issued the refund. I had called over 10 times. I finally got your attainted and drove 40 minutes to Forest view to speak to someone. When I got there they acted like I was a huge bother. They didn’t apologize for me having to drive all the way out there, and it took over a month but they finally gave my refund.
Also my doctor was doctor saifollahi and he prescribed me a medication and didn’t even prescribe enough to last me till my next 1 month app with him. I called his office in three days later he got back with me. After I was out of the medication and going through withdrawals. The secretary called me 10 times and then asked for my Social Security number and then for my mother‘s Social Security number. I’ve never had to give that before and found a very strange that they needed it now. After 10 phone calls with them, they said they would send in the prescription that night. They ended up not sending it in that night and I had to wait a whole Nother day before I got a prescription. I finally got a call from my pharmacy saying my prescription is ready. So I drive 15 minutes to my pharmacy to pick it up. All for them to have sent in the wrong medication and now I have double the medication I don’t need and I’m out completely for my medication for my anxiety. I’m extremely pissed Because I’m experiencing withdrawals from this medication. I don’t recommend this place because of the companies they use. Take your money elsewhere and go to Pine Rest. This place is a pure joke.I’m extremely mad I wasted my money here because my insurance didn’t even cover it. Thanks Forest view for nothing.
Their billing department is a complete joke. I have set up payment arrangements for two bills from 2016 and every bill they send has a threatening message near the bottom where it states your new total after applied payments. The messages range from "You did not make your payment as promised" to "This is your final warning". When I call, and I have called SEVERAL times, to ask why I'm getting these messages, if the one person I've EVER spoken to returns my call, they just tell me it's something the computer automatically puts on the statement. Yeah right! If I'm making my agreed upon payment, why is every billing statement threatening me and stating the complete opposite? Also, they have NO financial aid/assistance which SUCKS.
* Stay away from this place! They don't care if you set up payment arrangements and pay on your medical bills each month, they will stab you in the back and send you to collections without any prior notice, even when you are making payments on your account. *
I was here for about 8 days inpatient and 3 days for partial. It really helped me with what I needed. But it wasn't perfect, especially for what you pay. The food was surprisingly amazing. It was nice to have a homecooked meal three times a day. The staff was about half and half. Some of them were amazing and some of them were not so much. Some of them treated you like you weren't even a person and like we had completely lost our minds and had no idea what was good for us. Some of them had absolutely zero compassion. In a place like this when you are at your most vulnerable and in an unfamilar place, you need compassion and kindness and understanding the most. I'm glad I went there, though. It was probably one of the better psychiatric hospitals in the area. (But I never want to go back!!!!) Also, my shower smelled weirdly moldy even though there was no mold and the cleaning ladies came every few days.
i have a loved one there, and no communication from the staff , she said she,s going to be released, but i think they bill ins.co are they helping /or hurting more from a bad perscription,from a doct, and we live in northern mi , it has been 7 day,s and no word from anybody but my fiance, and the script was from a doct or up here, 200 mile drive to pick her up, she said the doctor is swell, but i called staff, and get to leave a message, it just added,s more stress to her and me, ill trad places with her because i may be in there for stress, that no one need,s. and ill a patient next. if staff is reading this contact me i am and her hippa list,
I made the serious mistake of admitting my teen daughter to this dreadful place. It has taken her weeks of therapy to recover from the multiple traumas she experienced there. Both her case manager and psychiatrist were unreachable, irresponsible and refused to believe anything she said. The case manager out of an inability to read the psych.'s notes treated her as if she was psychotic. I asked them many times to watch my daughter when she ate as she was spitting her food into her milk container. They never did so and she lost 6 lbs in the 10 days there. I could go on but there are just too many outrages committed there for this forum.
PLEASE consider any alternative available. If you do have to use this place, be sure to document each interaction so you can file a grievance with the hospital and the MI licensing board.
Forest View Hospital is a US Health facility based in Grand Rapids, Michigan. Forest View Hospital is located at 1055 Medical Park Dr SE, Grand Rapids, MI 49546, USA.
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