When I called, they said this was for fuel. My word and my boyfriends against theirs. If I could find the receipts with a time stamp and send to this long email address, they might consider taking off the charge. Didn't keep the 6$ receipt but my Wells Fargo shows the charge. However, only the date is provided on the bank statement.
We were very happy with the service. The only suggestion would be if you provide more than 1 key faub that they not be permanently tied together. With 2 drivers/passengers, you may as well only have 1 key. :-)
prepaid for my rental car with an upgrade for an SUV $329.06. This was a Jeep Highlander with 15,000 miles. It was a POS and was horribly out of alignment. Two hands on the wheel at all times or it would be in the ditch.
Inquired about this $20 credit for the faulty rental car they had no record of the complaint and that I was out of luck. There was no record of a claim. Again my word against theirs.
My parents and I fly frequently to Grand Rapids and used to rent from a competitor but for the last couple of years we have rented from Budget because of the rental rates and great customer service. Thank you Budget for making my elderly parents happy customers.
She also told me that she couldn't provide a receipt, but it will be e-mailed to me. Never found the email but on my bank statement, there was an additional $40.00 charge from Budget.
Dropped off at the Grand Rapid airport with an absolute full tank of gas. Even topped it off at the Exion just outside the entrance to GR airport or $6.16. I told the young lady about the steering and alignment issues and how hard it was to drive. She was sweet and said I could get a $20 reimburse for my troubles. (Thought not much of a refund but something.)
DOES NOT DESERVE ANY STARS! THIS COMPANY WILL ROB YOU OF YOUR MONEY MAKE SURE YOU KEEP DETAILED RECEIPTS OF EVERYTHING. THEY TOOK MY MONEY AFTER MADE A SPECIAL TRIP TO THE GAS STATION TO MAKE SURE I RETURNED THE TANK FULL. I SHOWED THEM MY CREDIT CARD RECEIPT SHOWING I DID THIS AND THEY STILL ONLY "OFFERED" HALF OF MY MONEY BACK SAYING THEY WENT TO THE GAS STATION FOR ME. WHEN I RETURNED THE CAR SHE SCANNED THE SIDE AND TOLD ME I AM ALL SET. BAD IDEA!!! STAY AWAY FROM THIS COMPANY WITH ALL COSTS. THEY WILL STEAL FROM YOU.
I was charged for gas after I returned it on a full tank.. I wonder how many people they do this to that don't notice. Also, it was 12 days after return before they notified (left message) that we left something in the car. I left two messages with lost and found - no reply. I called the local desk several times and never got answer. After 2.5 weeks of me trying (1 month after I returned the car), I wrote to the corporate office. Next day I call and guess what - got an live person to answer!
Budget Car Rental is a US Car Rental based in Grand Rapids, Michigan. Budget Car Rental is located at Passenger Terminal, 5500 44th St SE #9, Grand Rapids, MI 49512, USA.
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