I had a ring special ordered and when it arrived my fiancée decided he wanted it resized. We put the order in and waited FIVE WEEKS until I called to check on it. The promise date was made for 2 weeks so it was 3 weeks overdue. I was called back by the manager who informed me my ring had been sent to the wrong vendor and had been sent back to the store. He also told me the woman who took this order for us had messed up and the promise date should have been more than 3weeks. Which still does not make it OK for them to have my ring for that long and never contact me. They have supposedly put a rush on it and I should have it back in 2 weeks from this point but their promise date is 6 weeks. This is absolutely unacceptable to me.
I have a life time warranty on my ring. I had brought it to the alpine kays location to get fixed. Promise date was 2 weeks, no one called. I called them, and my ring was still at the jeweler, not fixed. They told me it was more to fix it then it's value. Value to them, I've had this ring for 11 years, it's special to me. Plus I have the life time warranty, so it should be fixed no matter what. A Co worker of mine, picks my ring up from alpine kays, and brings it to Muskegon kays. She only shops at this kays. They said it's no problem to fix. Screw you alpine kays, trying to get sale, lost a customer... good job.
I ❤️ Shopping at Kay Jewelry. The helpful smiling faces inside their doors
If you are looking to make sure you have a ring picked out and ordered by a specific date, I advise going somewhere other than Kay's. After this experience, I will never be returning to their store.
Completely messed up resizing my ring. Then I was without my ring for 2 months while they tried to fix it and never did. :(
The store employees are friendly and helpful but terrible service. Always takes 3 plus weeks for work on rings and then another 3 plus weeks to fix whatever damage they caused. Never get it right the first time.
Kay Jewelers is a US Jewelry Store based in Grand Rapids, Michigan. Kay Jewelers is located at 3390 Alpine Ave NW Ste. 129, Grand Rapids, MI 49544, USA.
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