Fabulous experience. Superior customer service and beautiful jewellery!!
This place is amazing. I got a verragio ring from them and it is unbelievable. I went to another jeweler and they said it was not possible for my price range. I have not found a nicer ring in the same price range!
Sent a ring in to be repaired as determined by Auto-Owner's Insurance, under a jewelry policy. What I received after the repair was astonishingly poor workmanship. Replacement stone was poor quality, previous stone was fine quality. I'll see if I can add a photo to the review. I then fought with my insurance and brought the ring to my jeweler for a repair. It now cost 20% more to repair because the ring was now dented and damaged from the botched repair. Quite simply, this jeweler tried to pull a fast one. I had the repair looked at by two other jewelers and they were both astonished at what Preusser's tried to pass as a repair. They also documented the damage and provided me with new repair assessments. I got a happy ending thanks to my persistence with my insurance and the help of a local jeweler. The poor quality, non-matching sapphire was returned to them and luckily I did get a refund for the work. My jeweler took care of the repair and it looks like new. While i did get things straightened out it took months, many e-mails, many more phone calls, and a lot of my time to resolve. Inspect things closely and document every detail when getting a ring repaired here (or anywhere really). The business might treat you well and resolve your complaints, but it doesn't mean you'll get a talented jeweler working on your ring or an honest sales person.
My (soon to be) fiancé and I went to Preusser for a custom engagement ring as they are a well-known, independent jeweler in Grand Rapids. However, during the initial design process we decided to purchase a ring from a different jeweler due to the poor customer service we encountered after the initial in-store meeting. When informing our point person with Preusser of our decision and inquiring about paying for the design work we previously discussed, we were met with a very unprofessional response. I always imagined that purchasing an engagement ring should be a very exciting and personable experience, but that is far from what we encountered at Preusser. I truly hope this is an isolated incident.
First class organization!! they are an extremely trustworthy organization that I have done business with for years. Well after the sale, if you need any service they are just as excited to serve your needs. As an insurance agency we need a reputable organization we can work with and Preusser's does the job beautifully!!
Preusser Jewelers is a US Jewelry Store based in Grand Rapids, Michigan. Preusser Jewelers is located at 125 Ottawa Ave NW, Grand Rapids, MI 49503, USA.
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