I absolutely love this hotel, and I stay here every time I visit Grand Rapids. It’s conveniently located and has many great amenities in or attached to the hotel itself. The lobby is elegant, the restaurants are top notch, and the rooms are nice, always clean, and comfortable. Also the staff is very friendly and helpful - I recently stayed for a few days and got an amazing room upgrade from the nicest receptionist.
The staff was professional and courteous, and the lobby is amazing. I stayed in the old part of the hotel and they did a great job renovating. One thing that I wish they did better was sound insulation. I heard my neighbors pretty easily later at night. I didn't want to complain because I didn't think they were being excessive, it was just easy to hear them. Also, the outlet situation could be better. Overall, despite the exquisite setting, I feel like the room could be more comfortable.
The Grand Plaza was a great place to stay. I attended a professional conference there. The rooms were clean and spacious, and the staff was both friendly and professional. There are a number of restaurants located in the hotel, including a Starbucks, which made staying there very convenient. However, things were slightly more expensive than normal as a price of this convenience. The hotel takes up an entire city block, as it is compromised of 3 different buildings originally. This made navigating the different areas challenging, but the hotel had interactive touch screen maps posted in many locations, which helped a lot. The location of the hotel was fantastic. We were able to walk to the museums located near by, as well as a wide variety of restaurants and bars with live performances in the downtown area. The hotel also had a gender nuetral bathroom, which was a boon to the transgender members of our conference. I'm very happy I stayed there.
We stayed there for the International Beer, Wine, and Food Festival as it is right across the street from the venue. We were allowed to check in early, as the room was ready when we arrived. The room was clean, the bed was comfortable, and the employees were friendly. The only complaint I have is not with the hotel itself, but with the Sports Bar located within. It seemed like the staff was not prepared or a busy Saturday night, and the wait times for server assistance seemed excessive. I would definitely stay there again if I'm in Grand Rapids overnight.
There are numerous reasons to be a visitor to the Amway Grand. My experience has been that the Ruth's Chris restaurant is an excellent dining experience. The hotel itself is majestic... lots to look at and many photo opportunities. You feel as if it could be 1917, if not for the modern clothing of the visitors. I recommend journeying to the Cygnus restaurant at the top of the hotel to take in breathtaking views of the city, even if you're not staying for dinner.
Amway Grand Plaza is a US Lodging based in Grand Rapids, Michigan. Amway Grand Plaza is located at 187 Monroe Ave NW, Grand Rapids, MI 49503, USA.
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