This is not a 5 star hotel but it seems to be run with a 5 star mentality. The staff was ultra helpful. They left no need unfilled. The manager was visible, accessible, and friendly. The front desk was welcoming and a pleasure to deal with. I was there on business, but I noticed a lot of families in the hotel. The breakfast bat was decent, clean, and properly attended. The happy hour food was the same. I opted to use the happy hour bar as my dinner on most nights. As a guest, one is given drink coupons during happy hour. It appeared that most guest enjoyed this. I was happily surprised that this hotel experience was unforgettable.
This facility is impeccably well maintained. Everything was in working order during my visit. Their pool is both indoor & outdoor, hot tub functions perfectly. Their gym is small but the treadmills are new & even have virtual landscapes you can run through, such as Northern Italy & Germany. Their 5:30 - 7:00 pm Kickback featured chicken strips & pasta. They also included three adult beverages in the price of your room, so that was really nice. They have a small business center with fast computers & printers. Overall, this is a great place for short business trips & Family vacations.
This place is awesome! When they say the extras aren't extra they actually mean it. We're here this weekend celebrating 39 years together. We had reserved a room at a different place for the weekend. Their whirlpool wasn't working, so we looked around and found Drury. I think we've found a new, favorite get away place. We will definitely be back. And will tell everyone to come here. If I could give a 5 plus I would.
This place was great. My parents stayed here while visiting Grand Rapids. It is very difficult to find hotels that allow dogs and usually when you do they are not very nice. But this one was spectacular and was set up very nice. The only complaint I would have was the pool area had a funky smell but there were a ton of kids in there so it may have just been a fluke weekend.
Excellent service, awesome pool/hot tub and the free popcorn and pop was a lovely touch too. The service desk was helpful to our needs and even let us stay an extra hour after our original check out time so the kids could play in the pool a bit longer. Will come again!
Drury Inn Suites Grand Rapids is a US Lodging based in Grand Rapids, Michigan. Drury Inn Suites Grand Rapids is located at 5175 28th St SE, Grand Rapids, MI 49512, USA.
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