We stayed here for a hockey tournament and the hotel was excellent. There were lots of places for the kids to spread out, outdoor area with basketball, open green space and sand volleyball. Staff was patient and easy to get along with. We had a great time in Grand Rapids and were lucky to have stayed in this hotel.
Our room had moldy ceiling tiles above the kitchen area, broken corner tiles, a bathroom door that provided us with more than one splinter. Second night we had to call the front desk about noise. Clerk was aware room next to us was over capacity but could do little about it. Glad I had the lysol wipes handy.
My stay was great. I was there with the family and enjoyed the pool and we also had a conference room to spend time together. The only flaw was the creepy guy that worked there that changed the trash. He hit on several female members of my family and would just stare at us in the pool.
I've stayed at several Holiday Inn's and generally the Express are better, unfortunately that wasn't the case. Our room was not ready in time for standard check in, there was a lack of luggage carts, and the room was sub par. Specifically in the room the wall paper was peeling, there were several spots of obvious damage and improper repair, the tv quality was terrible, and the floor was dangerously slick when even slightly wet or walked on with wet feet. The continental breakfast was mediocre in terms of taste and very crowded in the confined eating space. But not all was bad, the hot tub was surprisingly quite, in fact quieter than any other hotel we've stayed in. The water pressure was strong which is an often an under appreciated detail. The beds were very comfortable and very soft. Overall I'd likely stay here again if I was staying in the area.
The staff here is great. We were given a room that smelled like a bad diaper... They had no issue moving us around to make sure we were comfortable. Great experience and great staff.
Holiday Inn Express Suites Grand Rapids Airport is a US Lodging based in Grand Rapids, Michigan. Holiday Inn Express Suites Grand Rapids Airport is located at 5401 28th St Ct SE, Grand Rapids, MI 49546, USA.
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