I will give this place a better rating than one star because the staff is friendly. The room was decent, although there was hair in the shower and on bathroom sink, which is disgusting and just adds to my irritation. My biggest complaint - I left a shirt hanging in the closet and realized this after we had already left. We were too far into our trip back home to turn back, so I immediately called the hotel. However they did very little to help me. I have called back three times, and while friendly, not a single person offered to actually go to housekeeping and see if my shirt was turned in. I'm guessing because they know someone from their staff took it. I was even told by one front desk member that no one else stayed in the room the following night, so clearly it was someone that works there. I understand this was my fault for leaving my shirt hanging up, but this is a hotel and I'm sure I am not the first person to accidentally leave an item. If this is how they treat their "valued" customers, by taking their stuff that is left and then claiming they can't find it, I promise I will never come back. So many other place treat their customers better than this.
Ac/heat wouldn't stop running. Woke up to a room at 59° one morning. Also, the shower wasn't pitched well and gathered water, which, in a 59° room got cold real fast. The bed was decent and the hotel was in a convenient location
The location just off 28th Street was fantastic, close too lots of stores and and places to eat. The beds and pillows were very comfortable, room was nice and clean. Rooms aren't very big but being that we didn't spend much time in the room that wasn't much of an issue for this trip. Only thing keeping it from being 5 stars was the lack of complimentary breakfast.
This hotel is clean an conveniently located to major attractions and shopping. The staff is courteous and friendly. During our stay, staff members were helpful and reached out to make sure we enjoyed ourselves. KIDS under 12 eat free. The food was good. The pool is nice. It also had a exercise room. The spa tub has been closed at this location. Room service was great!
Many things aren't available that is there which makes it hard to pick what you want. Should have sold on those items. Do like the prices but need the availability too.
Holiday Inn Grand Rapids Airport is a US Lodging based in Grand Rapids, Michigan. Holiday Inn Grand Rapids Airport is located at 3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512, USA.
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