Good hotel. Needs a little updating (I believe they are starting this process in late 2017). Very nice front desk staff on all shifts.
Looks better in pictures. The room just had a dirty feel to it. The bed on the other hand was literally dirty. Had stained sheets, didn’t say anything to anyone because it was at the foot of the bed and was too tired to deal with it. Thin walls, just was not digging the vibe. Third shift front desk just seemed confused on how to do her job, may be newer, will give the benefit of the doubt. Was suppose to stay for two nights, left a day early just because I did not want to be there. I sure hope not all Staybridges are like this, IHG usually has really nice hotels they are partnered with. 1/5 because I had to give it a rating, would NOT recommend this hotel.
Great place to stay. The lobby is beautifully decorated for the holidays and the staff has been wonderful. They serve breakfast every morning from Monday-Friday from 6:30am - 9:30am and Saturday & Sunday it's from 7:30am - 10:30am. They serve dinner Monday-Wednesday from 5:30pm to 7:30pm. They have washers and dryers available to use for free and they are eco friendly. They sell detergent at the front desk other wise you should bring your own. There is a pool and hot tub but unfortunately they decided to have those outside...in Michigan...why that seemed like a good idea is beyond me, but I digress. The breakfast bar is amazing and the location is in the middle of everything.
Location was good. First room the air conditioner did not work. They were able to move us to another room. That room the bathroom light did not work and there was a substance that appeared to be blood on the wall.
Usually when I travel, I stay at Staybridge because I enjoy preparing my own food and the rooms are very spacious. Plus, they don't charge any money for the use of the washer and dryers. I have stayed at many Staybridge hotels over the years and have been very pleased. I was very disappointed in this one. The carpet was worn and dirty. The lampshades in my room were stained and the fabric was hanging loose. The desk chair was stained and dirty. I was also not happy with their evening meals. The lettuce for the salad was old and discolored. Nothing looked fresh. However; the staff was very friendly. I noticed that on some of the reviews the manager stated that they will be remodeling soon. I hope that is the case because I will be having to make some future trips back to this area.
Staybridge Suites Grand Rapids Kentwood is a US Lodging based in Grand Rapids, Michigan. Staybridge Suites Grand Rapids Kentwood is located at 3000 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512, USA.
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