The experience I had at Koenes recently was one of the most positive I have had with a local business in a long time. Matt who did the estimating and followed up with me throughout the process was extremely professional and courteous, as were the front desk people. The finished product tells the story as I couldn't believe how great my car looked after being in a recent accident. I even received a follow up phone call asking if I was satisfied with my service. Five stars all the way for Koenes and thanks for a job well done.
I don't normally leave reviews, but Koenes definitely deserves 5 stars. We moved to Grand Rapids recently, and less than a week after we moved, we were rear-ended by an idiot who was texting and driving. Because we hadn't changed our car insurance or registration over to Michigan yet, we thought it would be a huge headache and were going to pay out of pocket. We took our car to a couple different places to get an estimate, and took it to Koenes Auto Body last. We didn't have an appointment and didn't call in advance, but Mike Koenes Jr. did the estimate for us and e-mailed us the expected charges by the time we returned to our apartment just 10 minutes later. (The other body shops didn't get back to us until days later and at a higher estimated cost.) Mike encouraged us to reach out to our insurance and we were happy to discover that our damages would all be covered, and Koenes Auto Body worked directly with our out-of-state insurance adjuster without any hassle. They also arranged for Enterprise to drop off a rental car for us (a luxury SUV at a discounted rate that would also be fully covered by our insurance) and handled the return as well. When I picked up the car, it looked like new, was washed and detailed, and they included extra touch-up paint from what they had mixed to do the repair job. They even filled my tires up with air after noticing my tire pressure was low. I honestly don't have enough good things to say about them and I wouldn't hesitate for a second to use them again. Thanks so much, Koenes.
Had a problem with my Volvo and had a professional from Koenes take a look at it after a roadside emergency. Super friendly staff who did more then they needed to fix me up. Go here for body work on your car. 5 stars and if i could give more, I would.
Our family has had nothing too terribly major but several little mini bumps and scrapes there's only one place we ever take our cars all makes and models and that Is Koenes Auto Body. Everybody from the moment you walk in the door to drop off your car until you walk in and pick up your car is courteous polite and very trustworthy. I never question that the work will be done right or that I will be greeted with a surprise cost. Their pricing is on par with other local auto body shops. While there are many shops closer to our home we choose to go to Koenes because we trust their staff and their work.
I just bought my new car and got into an accident! I have never had to deal with car repairs before and these guys took care of everything! They even managed to make an extremely stressed out person calm down just a little. They walked me through the entire repair process and made it easy. The customer service was outstanding! They kept me up to speed on what was going on, kept their word, got my car done on time, and returned it to me cleaner than it was straight from the dealer!!! I LOVE THIS PLACE!!
Koenes Auto Body Inc is a US Car Repair based in Grand Rapids, Michigan. Koenes Auto Body Inc is located at 5100 Patterson Ave SE, Grand Rapids, MI 49512, USA.
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