Like I said, I do not feel you did right by me charging me $40+ in labor for a 10 minute deal after that whole ordeal. The part, no problem.
If you do not want honest reviews, take yourself off of the grid,
Response to the owner: Upon picking up the car, I was told it was still having the issue I described in the acceleration on the highway (also listed on the receipt as the description of the original issue). The acceleration issue and the car stalling was the reason I brought it in, the same issues that happened immediately when getting up to speed upon leaving your shop. In your email to me blasting me for my honest review, you said you couldn't duplicate the problem and when I debunked that by asking why you ordered a MAP sensor, you changed your story, AGAIN If it was not known my issue had not been resolved, why would an additional part be ordered? Not to mention I wasn't even consulted before the ordering of this additional part took place. That would require me knowing the issue was not in fact resolved.
I brought my car in a little later in the morning, as that is when I had transportation to get picked up, and they were able to still complete the repair on my car by 4:00. The guys there are very polite and friendly. They were thorough, and explained everything to me about what the problem was and how they would fix it. The best part...they were cheaper than any other place (even my regular mechanic) I contacted. I may have just found a new mechanic! Thank you.
they stand behind their work and the parts they install. when using their service their customer satisfaction is top shelf.
I went to Quick Time Automotive today and I really appreciate their speed and straightforwardness about both what I brought the car in for originally and about a few other things that I did not even know about at the time when I brought the car in. While I cannot say that I was with them from start to finish, I really do appreciate all that Butch and Jordan did do to help me and my parents see what was going on with the car when I first brought it in. I just hope that my leaking fuel lines did not make too much of a mess of the garage area. Keep up the good work guys!
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I dropped my car off with due to it hesitating on acceleration, my car stalled while driving and noisy power steering. I was called with an estimate for replacing spark plugs and a new power steering pump. I was told the the car was done and upon arrival was told it was still having the issue of the hesitation during acceleration, but good news they knew what it was, a MAP sensor and would be another $150. I was not impressed that I was told it was done but to find out one of the main reasons I brought it in for was still not resolved. I was told it was okay to take as I was needing to go into work and when I had the chance to stop in, it would be a quick 10 minute job. I expressed that I was getting ready to go onto the expressway and was very nervous as the car stalled out, power steering and everything. I was told don't worry, it was unrelated and on a went. A little over 5 minutes down the road I felt my power steering quit and I got off onto an exit and my car died.
An absolutely wonderful experience! Dropped me off at work AND picked me up. My engine light had come on (I have a Jeep patriot) but they didnt find anything wrong with the car. They didn't charge me a thing and told me to just come back in if it comes on again and we can go from there. So friendly and very up front with me. HIGHLY recommend!!!
I was fair in my review in saying I do not think it was anticipated that the car would stall out again, clearly, as I expressed my fear of that very thing happening before I left with it as I was getting ready to go onto the expressway and was told nope it was not related, it was safe to take. I would have never taken the car if I wasn't told my car was ready for pick up- it wasn't ready for pick up if the main reason I brought the car in still existed when I arrived- and if I wasn't assured this would not happen after stressing my concern before leaving. So to say it saved me a towing bill or that I should have been billed for you "rescuing me" is insulting. I should have never been in that position.
you will not be disappointed.
To be fair, they came after about 20 minutes and were able to get my car started again and were very nice. I do not think that was expected to happen but it did scare me. The part I am not impressed with is after this ordeal, being charged another $40 in labor for putting this sensor in which was in fact a 10 minute job. I am a well-mannered person who will not throw a fit and I just want for people to do what's right without me asking. If I need to ask or throw a fit for someone to do what is right, I just simply won't do business there any more.
this shop is excellent. i have bene goign here for so long i forget when the first vist was. The are first rate shop and very honest. i choose to not go anywhere else for service.
Quick Time Automotive Auto Repair Service is a US Car Repair based in Grand Rapids, Michigan. Quick Time Automotive Auto Repair Service is located at 3090 3 Mile Rd NW, Grand Rapids, MI 49534, USA.
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